Interview with a World Relief Case Manager

This is the final post in our three part series on the refugee housing crisis in Chicago. We recommend going back to read our earlier posts that explain the basics of refugee housing and the underlying causes of the crisis

To give you an on the ground perspective of how our resettlement team is handling the refugee housing crisis, this week we interviewed AmyJoy Greenlee, one of World Relief’s Case Managers. AmyJoy joined our resettlement team last December and has quickly jumped into her role serving arriving refugee families from all over the world.

Describe how it has been more difficult to find housing for our arriving refugee families now compared to in the past. 

This has been one of the hardest times ever to find housing for our refugee families. We have a list of landlords we work with, and usually we can find enough housing through this network of connections we’ve made over the years. However, right now there is so much demand for lower income housing in Chicago that the landlords we’ve worked with for years just don’t have units available to rent to our clients.

Another factor is that many refugees arriving in Chicago are now choosing to live in the city for many years after they arrive. In the past, refugee populations were more likely to live in the city for a few years, and then move further out into the suburbs once they got established. For example, many of the Bosnian refugees who arrived in the 90s stayed in the city for a few years, but then moved further out into the suburbs when they could. We’re now seeing groups of people who arrived as refugees stay in neighborhoods such as Rogers Park, West Ridge, and Uptown permanently. 

Is having affordable, safe housing a key factor in helping a refugee family have a smooth transition into their new life in the United States?

Yes, most of our refugees are coming from very difficult situations, so we aim to provide them with stability and protect them from further trauma or fear once they arrive in Chicago. Finding adequate housing in a safe location is a big part of this. In addition, since refugees have by definition spent years running away from their former homes and communities, we recognize the importance of providing them with a space they can call their own.

What do you think that people in Chicago can do to help organizations like World Relief find affordable, safe housing for refugees?

What we need most are connections with landlords who are eager to provide housing to refugees. Although refugees typically arrive with few material possessions or financial wealth, they are a resilient group and become valuable members of their neighborhoods and communities. 


VOLUNTEER || If you’re interested in volunteering in the area of housing with World Relief Chicago, learn more and fill out an application at

HAVE A HOUSING LEAD? || If you are a landlord or know a landlord who may be interested in renting an apartment to a refugee family in Chicago, please email

GIVE || A tax-deductible gift to World Relief Chicago increases our capacity to tackle challenging issues like finding affordable housing for our refugee clients. Donate online here.


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